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Customer Area RMH Le Belhamy Beach Resort

Legal notice

In accordance with Articles 10 and 11 of Law 34/2002 of July 11th, Society's Information and Electronic Commerce Services is available to users and visitors legal information on the entity that owns the website located at the Internet address www.rmhlebelhamy.com.

WEBSITE HOLDER ADMINISTRATORS

Trademark: RMH Le Belhamy Beach Resort.

Corporate name: CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE

CIF: 3301740892-001.

Address:Hà My Đông A, Điện Dương Ward, Điện Bàn Town, Quảng Nam Province, Vietnam

E-mail: dataprotection@rmhlebelhamy.com 

a) To use this website as a visitor or to register and access the services provided by www.rmhlebelhamy.com, you need to accept the following service terms:

A) The user accepts this service terms.

B) If the user does not accept the following terms, they will not be able to use this website, nor to Access the services provided by CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE.

b) CORRECT USE OF THE WEBSITE

c) The present terms and conditions regulate the access and the use of this website www.rmhlebelhamy.com. The use of this website confers you the status of site user from the very moment that you access and start browsing this site, accessing any of its contents; from this very moment, the user expressly accepts the present general terms and conditions. Likewise, the user accepts the specific conditions applicable to the different services offered by the company through the web. From the moment of acceptance of these terms and conditions, the user commits to use this website and all its contents and services in accordance with the law, as well as the generally accepted rules of good practice and public order. Furthermore, the user agrees to act with the diligence corresponding to the nature of the services received through this website.

d) Through its website, CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE grants users Access and usage of different information and services.

e) The website has free access for users. Users agree on using the webpage in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order.

f) Generally, for services and information access on the webpage there is no required subscription or user registration. However, CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE makes a condition for some of their services user registration, or filling a form to collect certain data. Such registration will be done in the specific way that is indicated on the webpage or in the particular conditions that regulate such particular service.

g) From the moment these conditions are accepted, users agree on using the webpage www.rmhlebelhamy.com, in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order, using the diligence that is required from the nature of the service that they are using through the webpage www.rmhlebelhamy.com.

Data protection

On this page we inform you about the privacy and personal data protection policy of CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE

This privacy policy is adapted to the General Data Protection Regulation and to the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

The personal data that could be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activity, in the privacy management system of CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE

Treatment Manager

CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE

N.I.F.: 3301740892-001

Address: Hà My Đông A, Điện Dương Ward, Điện Bàn Town, Quảng Nam Province, Vietnam

Email: dataprotection@rmhlebelhamy.com

Purpose of the treatment

In CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE we process the information provided by interested parties for one or more of the following purposes:

  • Formalize the reservations of the stay in our hotels. Tour Operators and Agencies reservations are included; telephone reservations, by email or direct; web reservations and direct contracting at reception.
  • Prepare and write invoices for the products and / or services contracted. Recovery activities.
  • Send you information about the promotions and discounts in which you are interested, through the Company's Newsletter and other means.
  • Answer your information questions about our services through the web form. The information we send to you is related to the requested information, in order to be able to offer you services in accordance with your interests, than other unsolicited ones.
  • Organize restaurant reservations, excursions and other related activities.
  • Send you administrative information, for example, about our company and changes in our terms, conditions and policies.
  • Send you satisfaction surveys, in order to know your degree of satisfaction regarding your stay at our establishment.
  • Communicate with you as part of our customer service.
  • Offer other services, provided by third parties outside CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE, with their own privacy policies.

Authentication of treatment

The legal basis for the processing of your data is the execution of the contract, by contracting the product and / or service in accordance with the Law of Information Society Services 34/2002, articles 20 and 21. The prospective offer of products and services is based on the consent requested without; in any case, the withdrawal of this consent conditions the contract for the acquisition of product and / or service provision. There is an obligation to request consent to manage the sending of information and commercial prospecting.

The processing of your data is as shown below:

Actividad Legitimación
Reservations made by websites, tour operators or agencies, email, telephone or direct contracting - Execution of the contract for the purchase of the product and / or service that has been formalized between the parties -Fulfillment of legal obligations of the controller
Sending of personalized offers, discounts and promotions. Newsletter. Free and unambiguous consent provided by the user
Completion of the web form in the “Contact” section of our website Free and unambiguous consent provided by the user
Sending administrative information Free and unambiguous consent provided by the user
Sending satisfaction surveys Free and unambiguous consent provided by the user
Customer Service Communications Free and unambiguous consent provided by the user
Preparation of invoices for the products and / or services contracted -Execution of the contract for the purchase of the product and / or service that has been formalized between the parties. -Fulfillment of legal obligations of the treatment manager

Data retention

In the context of the relationship with our clients and other interested parties, the personal data provided will be kept for the time necessary to fulfill the purpose for which they are collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods established for compliance with the legislation on archiving and documentation.

The rest of the data that has been collected for the purpose of sending newsletter or other related emails will be kept until the service is down. We inform you that you can request your withdrawal at any time at the following email address: dataprotection@rmhlebelhamy.com.

Data communication

The communication of your personal data is limited to the purposes of business relationships with CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE In the cases of communication of personal data on our part, contracts of treatment manager with third parties outside CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE involved in these tasks, who undertake to respect the privacy of their data, as well as to protect them following the technical, organizational and security measures established by CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE

Among these service providers are advisors, consultants, lawyers, financial intermediaries, computer maintenance and software, internet access, transfers, excursions, etc.

The use of email services and other communications that involve sharing your personal data are protected by the security measures established by the providers of these services, which in turn comply with the legal requirements.

No international data transfers are expected. Only any other communication will occur in compliance with the obligations established by law.

Rights of the interested parties

In CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE We provide confirmation of whether or not your personal data is being processed at any time.

Any person has rights of access, rectification, deletion and portability of their data. Likewise, the interested parties may request the limitation of the processing of their data, in which case we will keep them only if we have obtained their express consent, for the exercise of the defense of claims, for the protection of the rights of another natural or legal person, or for reasons of public interest.

At any time, interested parties may oppose the processing of their data. CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE will stop processing the data, except for legitimate reasons or for the exercise or defense against possible claims.

You can exercise your rights or revoke your consent by contacting by:

  • Email: dataprotection@rmhlebelhamy.com
  • Postal mail: Hà My Đông A, Điện Dương Ward, Điện Bàn Town, Quảng Nam Province, Vietnam

Any request sent by email or post must be signed and accompanied by proof of identity, specifying the address where you wish to receive the response. A response will be sent within one to three months of receiving your request. We also have a duty to inform you that if we do not respond to any of your requests within the specified time frame or if you disagree with our response, you may exercise your rights before the Spanish Data Protection Agency, www.aepd.es.

Obtaining your data

CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE obtains your data legitimately through contracts entered into between the interested parties or by filling out the form on our website.

Cookies policy

The company CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE, with CIF: 3301740892-001, Address: Hà My Đông A, Điện Dương Ward, Điện Bàn Town, Quảng Nam Province, Vietnam, email: dataprotection@rmhlebelhamy.com and website: www.rmhlebelhamy.com expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

  • Statistical information about the web use.
  • User’s login in order to keep the web session active.
  • Preferred web format when browsing from mobile devices.
  • Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
  • Information about advertisements shown to the user.
  • Information about surveys the user has completed.
  • Data about the connection to social networks (for users who access using their Facebook or Twitter account).
Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Within 'Options' click 'Privacy'.
  3. Select 'Allow the use of cookies'.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Ensure that your 'Privacy' security level is set to medium or below.
  3. If the Internet settings are not set to medium level than the cookies will be blocked.
Mozilla Firefox
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Select the 'Privacy' icon.
  3. Click 'Cookies' and select 'Allow sites to set cookies'.
Safari
  1. When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
  2. Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
  3. Click 'Save'.
Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X
  1. Go to 'Explorer' and select 'Preferences' on the navigation bar.
  2. Scroll down until you see 'Cookies' just below 'Receiving files'.
  3. Select the 'Never ask' option.
Safari for Mac OS X
  1. Go to 'Safari' and select 'Preferences' on the navigation bar.
  2. Click the 'Security' tab and select the option 'Allow cookies'.
  3. Select the option 'Only from site you navigate to'.
Mozilla and Netscape for Mac OS X
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
  2. Scroll down until you see 'Cookies' just below 'Privacy and Security'.
  3. Select 'Enable cookies for the originating web site only'.
Opera
  1. Click on 'Menu' at the top of your 'Opera' browser window and select 'Settings' on the navigation bar.
  2. Select 'Preferences' and click the 'Advanced' tab.
  3. Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Reservations conditions

The purpose of this document is to inform you of the general conditions applicable to the processing of reservations made through the RMH Le Belhamy Beach resort (hereinafter, the “Website”). The Website provides information regarding the availability of rooms, rates and services offered by the hotels of RMH Le Belhamy Beach resort. Reservations processed through the Website are formalised directly between the user and the operating company of the hotel selected by the user, with CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE, in its capacity as administrator of the online booking centre, acting as an intermediary in the management of the reservation, without prejudice to the obligations incumbent upon it under applicable legislation, particularly with regard to the proper technical management of the booking process. Processing a reservation implies full and unconditional acceptance of the legal notice, the privacy policy and these general terms and conditions in their most recent version. We therefore recommend reading these conditions before finalising your reservation, and each time you access our Website, as the Website reserves the right to amend, modify, add or delete any part of these conditions at any time.

LEGAL FRAMEWORK

These general terms and conditions are subject to the provisions of:

  • Law 7/1998, of 13 April, on General Contracting Conditions;
  • Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws, in its current version;
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce;
  • All applicable tourism and consumer regulations, and, subsidiarily, the Civil Code and the Commercial Code.

For hotels located outside Spain, the mandatory tourism and consumer protection legislation of the country in which the establishment is located shall also apply insofar as its provisions are compulsory. When the user is a consumer resident in another Member State of the European Union, they shall not, in any case, be deprived of the protection afforded by the mandatory provisions of the legislation of their habitual residence, when so required by the applicable private international law rules.

TERMS AND CONDITIONS

The formalisation of reservations through the Website is subject to the following clauses:

1. Representations

The user declares that:

  • They are of legal age and have full legal capacity to formalise the reservation, confirming that they understand and comprehend all the conditions contained on the Website.
  • The data provided when formalising the reservation are true, complete and accurate.
  • They confirm the requested reservation, particularly the indicated dates, number of rooms, number of guests, type of accommodation and selected board basis.

2. Access to the Website

Access to this Website is the sole responsibility of the user.

3. Contracting of Products and Services through the Website

3.1. The reservation includes the services detailed according to the booking conditions specified on the page from which the reservation is requested or formalised.

3.2. Accommodation providers, each within the scope of their respective obligations, shall be responsible to the user for compliance with the obligations arising from applicable regulations and from the terms and conditions of sale of each of the contracted products and services. The user acknowledges that CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE acts as administrator of the online booking centre and shall be responsible, under the terms established by applicable regulations, for the correct provision of the booking management services offered through the Website (including, in particular, the processing of the reservation and the technical operation of the platform), without assuming liability for the material provision of accommodation services delivered directly by hotel establishments, without prejudice to any legally enforceable responsibilities.

3.3. These general terms and conditions must be accepted prior to formalising the reservation. The contract may be validly formalised in any of the languages available on the Website, which will be clearly indicated during the booking process.

4. Reservation Process on the Website

  1. Availability: Search by dates, number of guests and rooms.
  2. Selection of board basis, room type and applicable rate.
  3. Summary of the reservation, collection of customer details and, where applicable, payment via virtual POS terminal. Before confirming the reservation, the user may review its summary and correct potential errors in the entered data using the editing functions provided (modifiable fields, “back” buttons, etc.).
  4. Reservation confirmation. Once the reservation has been completed, the emails and logs generated will be archived. The customer will receive the reservation details by email, along with a reference number (locator). The reservation will be electronically archived. The user may request a copy of the contractual information by contacting the address provided on the Website, without prejudice to the information already received by email with the reservation confirmation.

5. Price and Payment

5.1. The conditions, price and payment method for the selected stay are those expressly stated in the rate conditions included on the page where the reservation is made.

5.2. Promotions and offers shall be valid only for the period during which they remain accessible to users through the Website or as expressly indicated in their terms of validity.

5.3. The prices indicated on the Website are retail prices, taxes included, unless expressly stated otherwise (e.g., local taxes or tourist fees payable directly at the hotel).

5.4. Confirmation and review of manifest errors
All reservations shall be generally confirmed when the system issues the corresponding confirmation email to the user. However, in order to ensure the absence of manifest technical errors regarding rates or availability, CHI NHÁNH CÔNG TY TNHH OKVIET – SBH GESTVIE and/or the hotel reserve the right to verify the correctness of the reservation within 72 hours of receiving the initial confirmation via the Website and email. If, during this period, a manifest and unequivocal error in the rate or availability is detected (for example, clearly disproportionate prices caused by an obvious technical error), the hotel or the booking centre may:
• Propose the correction of the reservation with the correct price or conditions; or
• Cancel the reservation at no cost to the customer, refunding any amounts paid. Under no circumstances shall this review result in financial detriment to the consumer regarding amounts already paid at the time of booking. If after 72 hours no issue has been communicated, the reservation shall be considered firm under the initially confirmed terms.

6. Cancellations, Reservation Modifications and No-Shows

6.1. The cancellation, modification and no-show conditions shall be those expressly indicated during the booking process for each specific rate (e.g., flexible, semi-flexible or non-refundable rates). These conditions will be displayed clearly before the user confirms the reservation and will become an integral part of the contract.
6.2. Any applicable charges due to cancellations, modifications or no-shows shall be made to the credit card provided by the user for the reservation or via the indicated payment method. The user expressly consents to these charges, exclusively to the extent that they correspond to the penalties or amounts transparently displayed on the Website for the selected rate, and no unauthorised additional charges shall be made.
6.3. Right of withdrawal
Pursuant to applicable consumer regulations, and specifically to the provision establishing an exception to the right of withdrawal for accommodation services provided for purposes other than housing, when the contract provides for specific dates or periods of performance, the user does not have the 14-day right of withdrawal for accommodation reservations made through the Website. Nevertheless, the user may cancel or modify the reservation in accordance with the specific conditions of the selected rate as shown during the booking process.

7. Notifications

All notifications, requests and other communications between the parties related to these general terms and conditions must be made by email or via the contact form available on the Website, using the addresses indicated on the Website or in the reservation confirmation. EU-resident consumers may also use, if they so choose and without prejudice to access to competent courts, the European online dispute resolution platform available at the address indicated on the Website or in applicable regulations.

8. Nullity of Clauses

If one or more clauses of these general terms and conditions are declared wholly or partially null or void, such declaration shall only affect said provision or the part thereof declared invalid, and the remaining conditions shall remain fully in force. The affected clause or part shall be deemed unenforceable. Any modification or cancellation of the reservation must preferably be managed through the Website using the link provided in the reservation confirmation or, failing that, shall require written confirmation from the hotel or booking centre to be fully valid.

9. Acceptance

Submitting a reservation request and formalising the reservation necessarily implies that all of these general terms and conditions, considered an integral part of the reservation and complemented by the rate conditions and applicable specific legislation, are expressly accepted by you.

10. Applicable Law and Jurisdiction

This contract shall be governed by the laws of Spain in force. In any case, when the user is a consumer resident in another EU Member State, they shall not be deprived of the protection afforded by the mandatory provisions of the law of their habitual residence, nor of the compulsory rules of the country where the accommodation services are provided. For hotels located outside Spain, the mandatory consumer and tourism legislation of the country where the establishment is located shall also apply as required.

Regarding jurisdiction:

• If the user acts as a consumer, the parties submit any dispute concerning the validity, execution, performance or termination of the contract to the courts that are competent under applicable consumer and international jurisdiction regulations, particularly, at the consumer’s choice, to the courts of their domicile or of the place of performance of the contractual obligation, without prejudice to any court that may not be excluded by agreement.